Get Help
Hours of Operation:
Regular Business Hours: 7:30 a.m. – 5:00 p.m.
After-hours is reserved for emergency support only.
Non-Emergencies:
Email: help@wgtech.com to open a support ticket
Phone: (207) 856-5353
- Clients must have time to troubleshoot the issue.
- WGTech may need to initiate a remote session.
Emergencies:
Email: Do NOT email if it is an emergency. Email is not monitored after-hours.
Phone: (207) 856-5353
- If it is an emergency and outside of normal business hours, you MUST leave a voicemail.
- Technical Support will return your message within one hour.
Who can contact WGTECH’s Client Service Desk?
Service Desk is available to Clients with an active support agreement.How do I reach WGTECH’s Service Desk?
Clients can email or call for technical assistance.- Email: Email should be used for non-emergencies. This allows clients to document an issue and the issue does not need to be immediately fixed. Clients should email helpdesk@wgtech.com to open a support ticket.
- Phone: Clients should call (207) 856-5353 to speak to Technical Support in Westbrook, ME. Clients must have time to troubleshoot the issue and WGTECH may initiate a remote session.
Do you have an emergency issue?
In the event of an emergency outside of normal business hours, please call 207-856-5353. You MUST leave a voicemail. Technical Support will return your message within one hour. Emergencies are defined as a critical outage, or an inability for a department, or company to work.Please DO NOT email an emergency ticket, email is not monitored after hours.
Helpdesk Hours
WGTECH provides support 24x7x365.
- Regular Business Hours: 7:30 – 5:00 PM
- Emergency Support: 5:00 PM to 7:30 AM is reserved for Emergencies.
